1. We shall perform the carpet cleaning service with reasonable skill and care to a very high standard.  We cannot however, guarantee that all stains, marks or soiling will be completely removed from your carpets after completing our 5 step cleaning process and exhausting all means of treatment available.

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2. The prices quoted to you via this website or over the phone are based on average room sizes and moderate staining. We reserve the right to charge extra (on agreement) if upon sight your carpets are either larger than the average room size or heavily soiled which will require additional cleaning chemicals and time.  We reserve the right not to honour set prices advertised on our website, or any prices given over the phone or by email if the customer has failed to disclose full information such as the condition of the carpets and or the sizes of the rooms.

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3.  We do not accept liability for for shrinkage or colour migration arising from the cleaning process or the use of any cleaning agent used unless the damage has been caused by the lack of reasonable care or skills of the technician.

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4.  We do not accept any responsibility for the loss or damage due to existing defects of the carpet, rug, or upholstery being cleaned by our technician.

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5.  The customer will be responsible for moving all small items of furniture from the room(s) being cleaned.  This includes moving any breakable items.  CWA Cleaning are happy to move Sofas, Arm Chairs, Tables etc, as long as they can be easy and safely moved by one technician.  We will not move beds, pianos, Wardrobes, Bookcases, TV Cabinets / Tables or Desks.  We advise that anything that sits flat to the carpet is not moved.  ​CWA Cleaning will not be held liable for any damage caused items which are moved during the cleaning service by the cleaning technician, unless this damage was caused through their negligence.

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6. We will clean your carpets, rugs and upholstery to the highest of standards using our skill, experience, machinery and chemicals.  If in the unlikely event you are unhappy with the results we will be happy to re-clean at no charge.  You must request this re-clean within 5 working days from the original clean.  We reserve the right not to re-clean if the carpet has heavy/excessive areas of wear, insufficient underlay or there are stains which cannot be removed.

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7.  Payment for the Carpet Cleaning will need to be made to the technician upon completion of the work.  This can be made by Cash or Card.  If you are a business then we can set you up an account and invoice you upon completion, however, payment of this invoice must be made within 7 days.

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8.  The customer shall be liable for all costs, fees, disbursements and charges including legal fees and costs which are reasonably incurred by CWA Cleaning in the recovery of any unpaid invoices regardless of value.

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9.  We reserve the right to charge a cancellation fee of £60 if we do not receive notice of cancellation within 24 hours of the booked appointment with the customer.

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10.  Special Offer are not subject to a minimum charge, but section 9 will still apply.

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11.  We reserve the right not to clean flats above the second floor if there is not a lift available due to the weight and size of our equipment​.

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12.  Customers should ensure that there is adequate accessible free parking within close distance from their home, any parking costs will be added to the final invoice.

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13.  Customers should also ensure that there is electricity and running water available at the property.  Without either of these then the cleaning cannot take place and a cancellation fee of £60 will be charged.  CWA Cleaning will not top up any electricity meters.

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​14.   These terms and conditions do not affect your statutory rights.​